Communication Skills

Conflict Resolution
A successful resolution to conflict involves both parties feeling that they have gained something out of the exchange and were listened to and respected. Basic listening and communication skills can be easily taught and integrated into your workplace culture.

Dealing with Angry People
Good customer service means providing a respectful and calm response to even the most difficult customers. It is essential to learn to manage one’s own anger, defensiveness and frustration in order to manage the anger of others. Learn simple and reliable skills for calming people down and turning a negative interaction into a positive experience that your customers will secure customer loyalty and satisfaction.